Refund Policy
We understand that business decisions require careful consideration. Our refund policy reflects our commitment to transparent, fair practices while ensuring quality service delivery for all clients.
Refund Eligibility
Refunds may be requested within specific timeframes based on the type of service purchased. We evaluate each request individually to ensure fair treatment while maintaining service quality standards.
- Analysis services: Refund requests accepted within 14 days of service delivery
- Consultation packages: 7-day window from initial consultation date
- Extended advisory services: Pro-rated refunds considered within first 30 days
- Custom reporting solutions: Case-by-case evaluation within 21 days
Service Completion Standards
Our refund decisions consider the extent of work completed and value delivered. We believe in honest assessment of what clients have received versus their original expectations.
If we've delivered comprehensive analysis, provided detailed recommendations, or completed significant research work, partial refunds may apply rather than full refunds. This ensures fair compensation for professional time invested while addressing client concerns.
How to Request a Refund
Review Process
We'll review your case within 3-5 business days and may request additional information
Decision Notice
You'll receive our decision with detailed explanation via email within 7 business days
Processing
Approved refunds are processed within 10-14 business days to original payment method
Payment Method Considerations
Refund processing times vary depending on your original payment method. Bank transfers typically take longer than credit card refunds due to institutional processing requirements.
- Credit card refunds: 5-10 business days after approval
- Bank transfer refunds: 7-14 business days depending on institution
- Digital payment platforms: 3-7 business days for most services
- International payments: Additional 5-10 days for currency conversion
Partial Refund Scenarios
Many situations call for partial rather than full refunds. We calculate these based on work completed, resources utilized, and time invested in your project.
For example, if we've completed initial data analysis but you're unsatisfied with preliminary findings, we might offer a 60-70% refund since significant research groundwork has been laid. Each case gets individual attention rather than automatic calculations.
Non-Refundable Circumstances
Services are generally non-refundable after completion and delivery, particularly when custom analysis has been provided according to agreed specifications. Rush service fees and third-party data costs cannot be refunded once incurred.
Alternative Solutions
Before processing refunds, we often explore alternative solutions that might better address your concerns. Sometimes additional consultation time or revised analysis approaches can resolve issues more effectively than monetary refunds.
We might offer service credits for future work, additional consultation hours at no charge, or modifications to deliverables. Our goal is ensuring you receive value rather than simply processing refund requests.
Questions About Refunds?
Our team is available to discuss refund policies and specific situations. We prefer open communication to resolve concerns before they become refund requests.
Contact Our Support Team